Frequently Asked Questions (FAQs)
🛒 Ordering
Q: How do I place an order? A: You can place an order directly on our website by adding items to your cart and proceeding to checkout. Once your order is confirmed, you'll receive a confirmation email with your order details.
Q: Can I cancel or modify my order? A: You can request to cancel or modify your order within 1 hour of placing it. After this window, we begin processing and cannot guarantee changes. Please email us at endwestsports@gmail.com with your order number for assistance.
Q: Do you accept phone orders? A: No, we currently only accept orders placed through our website to ensure accuracy and security.
📦 Shipping
Q: Do you offer free shipping? A: Yes! We offer 100% free shipping on all U.S. orders, with no minimum purchase required.
Q: How long does shipping take? A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes 3-7 business days depending on your location.
Q: Do you ship internationally? A: At this time, we only ship within the United States. Stay tuned for updates as we expand our shipping options.
Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. Use this number to track your package on the carrier's website.
🔄 Returns & Refunds
Q: What is your return policy? A: We accept returns on unopened and unused items within 30 days of purchase. To initiate a return, please contact us at endwestsports@gmail.com with your order details.
Q: How long does it take to process a refund? A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Q: Can I return opened items? A: Unfortunately, we cannot accept returns on opened or used items unless they are defective or damaged upon arrival.
🃏 Products & Availability
Q: Are all products authentic? A: Yes, we guarantee that all products sold at West End Sports are 100% authentic and sourced directly from trusted manufacturers and distributors.
Q: What happens if an item is out of stock? A: If an item is out of stock, we recommend signing up for restock notifications on the product page. We'll email you as soon as it's available again.
Q: Do you sell single cards or only sealed products? A: We offer both! You can find single cards, booster packs, and sealed collector’s editions in our inventory.
🔮 Pre-Orders
Q: How do pre-orders work? A: Pre-orders allow you to reserve items before their official release. Payment is collected at the time of purchase, and your order will ship as soon as the product becomes available.
Q: Can I cancel a pre-order? A: You may cancel a pre-order within 24 hours of placing it. After this period, pre-orders are considered final.
Q: What happens if a pre-order is delayed? A: Release dates are determined by the manufacturer and may change. If a delay occurs, we’ll notify you via email with updated information.
💳 Payments
Q: What payment methods do you accept? A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and digital wallets like Apple Pay and Google Pay.
Q: Is my payment information secure? A: Absolutely. All transactions are processed through secure third-party gateways, and we never store your payment details.
Q: Do you charge sales tax? A: Sales tax is applied to orders based on your shipping address and local tax laws.
📧 Customer Support
Q: How can I contact customer support? A: You can reach us via email at endwestsports@gmail.com or by phone at +1 (302) 781-9534. Our support team is available Monday–Friday, 9 AM – 6 PM (PST).
Q: How long does it take to get a response? A: We aim to respond to all inquiries within 24 hours, though response times may vary during peak periods.
♿ Accessibility
Q: Is your website accessible to people with disabilities? A: Yes, we are committed to ensuring our website is accessible to everyone. If you encounter any issues, please contact us at endwestsports@gmail.com, and we’ll assist you promptly.
📬 Other Questions
Q: Do you offer gift cards? A: Yes! We offer digital gift cards in various denominations. They make the perfect gift for any TGC enthusiast.
Q: Can I request a specific product or card? A: If you're looking for something specific that's not listed on our site, feel free to email us. We’ll do our best to help you find it or notify you if it becomes available.